I’m ordering for a practice.
Use the partner portal for appliance prescriptions, scans, location selection, order updates and signed-in case conversations.
Open the office portalRetainers · Digital models · Custom appliancesPrecision.
Precision.
Made personal.
Custom retainers, dental models and thoughtful lab support for dental and orthodontic offices. Made around your prescription, your practice and your patients.
Office-connected careClear next stepsCustom lab work
FIT IT MY WAY LABS
CUSTOM DENTAL & ORTHODONTIC APPLIANCES
Two paths. One connected lab.Let’s get you
Let’s get you
to the right place.
Different needs deserve a clear starting point. Your clinic’s orders and patient replacement requests follow separate paths.
I need a replacement retainer.
Already have records with us? Start with your previous case. New to the lab? Your prescribing office helps arrange the right records first.
Find your next stepFrom the labThe details make
The details make
the difference.
Appliance requests are reviewed against the prescription, supplied files and selected materials before production. Your office can confirm which option is right for you.
Clear retainers
Upper and lower Essix-style retainers, requested through your prescribing office.
Printed models
Study and working models, with upper and lower quantities kept separate.
Night & sports guards
Prescribed material, arch and fit details for the appliance requested.
Surgical guides
Office-approved designs or design requests, with the lab confirming design scope and the prescribing clinician approving the final plan before printing.
For prescribing offices: services, materials, design scope, turnaround and fees must be confirmed by the lab before work is accepted. Portal options and an inquiry do not guarantee acceptance. Unpriced requests remain pending a lab quote.
Office-led replacementsOne QR.
One QR.
A clear next step.
Helpful information for patients, with the prescribing office leading the replacement process.
01
Scan your case
The QR opens our replacement-help page. It does not contain patient information or open a patient record.
02
Contact your office
Your prescribing office helps identify the original records and decides what review or updated scan is needed.
03
Confirm the request
The office and lab confirm the authorized work, materials, fees and return arrangements before production.
04
Office-led follow-up
Your office confirms delivery and any fit-review arrangements. The lab confirms the individual quote and return arrangements.
Replacement submissions begin as requests for review. Clinician authorization, suitable records, an accepted quote and verified payment are required before production. Online payments are not yet active.
A little clarityGood questions.
Good questions.
Clear answers.
Still unsure? Your prescribing office and the lab can help you find the next step.
Can I order a replacement right now?
You can submit a replacement request for review. Your prescribing office and the lab must confirm the records and authorization before production. Submitting a request is not a confirmed production order; online payments are not yet active.
What if I’m a new patient?
You can start through a prescribing dental or orthodontic office. That office arranges the prescription, appropriate scan and clinical review before a lab order proceeds.
Will my previous scan always work?
No. Your office must review whether the records are still suitable. Dental treatment, tooth movement, a retainer that no longer fits or other changes may mean a new scan is needed.
How much will a replacement cost?
Each patient request is quoted after review. Office-to-lab fees in the partner portal are separate from patient retail prices. You must accept the quote before payment and production can proceed.
Can my practice use the portal now?
Yes. Approved partner offices can sign in to the existing portal. If your office needs access, use the access-request option on the portal sign-in page or contact the lab without patient details.
Let’s keep it simple
A real lab. A clear next step.
For general service, account or billing questions, email the lab. Keep patient names, scans and medical details in the signed-in office case conversation.