ACTIVE ORDERS
Patient
Appliance & arch
Choose what the lab should make. Appliance orders use one arch; send a separate order for the other arch.
Source & scan files
Uploading or sending a scan does not mean it has been checked. The lab confirms the correct files before production.
The lab handles orientation, basing, and print preparation.
Timing & notes
This records submission authorization; it is not a substitute for any required signed work order.
IN TRANSIT
Order estimates — separate from issued invoices
Do not add these estimates to invoice balances.
Practice & contacts
Who the lab should contact about your office.
Return locations
Choose the destination for each new order. Shipping and billing addresses are separate.
Main location
Primary return addressAdditional locations
Add up to eight branches under the same clinic account.
Doctors
Make it easy for staff to choose the prescribing doctor.
Billing contacts
Where the lab should send billing correspondence.
Prices, invoices, payments and credits are managed by the lab.
NotificationsEmail preferences for case updates and shipping.
These preferences are saved with your office settings. Email delivery depends on the lab’s configured notification service; saving a preference does not confirm delivery.
Saved order presetsManage shortcuts saved from the new-order form.
Message about an order
This opens your secure case conversation in Lab Manager. Messages stay with the order; they are not emailed.
General or billing question
Email lab@fititmyway.comOpens your email app. Send the email there; opening it does not mean it was sent. Keep patient details in the secure case conversation.